At Team Quality Corp, we spoke with Gonzalo Poblete, Deputy Manager of Operations and Technology at Tricot, to look back on more than thirteen years of collaboration that today support a fully owned, efficient card operation—adapted to the Chilean retail model.
This operation is powered by the Infinitus Anywhere platform, which serves as the engine behind Tricot’s self-processing model, providing autonomy, speed, and full control over the business’s critical processes.
Trust Built Over Time
“We work with Team Quality Corp as a strategic partner, fully confident in their technical capacity and commitment. We collaborate closely, trusting their team as an extension of ours for critical deployments.”
Real Operational Efficiency
With a small team dedicated to card operations (processes, fraud, operations, and account management), Tricot manages its entire payment ecosystem autonomously and efficiently.
“We achieve the same results as much larger and more expensive teams, but with greater speed and less friction.”
Independence and Full Business Control
Unlike the traditional model with external processors, Tricot chose to manage everything in-house with the support of Team Quality Corp.
“We wanted time-to-market, agility, and the freedom not to depend on others’ rigidity. And we achieved it.”
Outsource or Self-Process? A Decision That Defines the Business Model
Tricot stands as a concrete success story in self-processing.
This experience reflects what we shared in this previous post about the different possible paths: outsourcing to an external processor or building internal capabilities. Tricot’s decision was clear—autonomy, flexibility, and efficiency without intermediaries. And the results speak for themselves.
Recognition for Our Team
Transformations like this are only possible with committed teams. We want to especially acknowledge the work of Daniel Ignazzi and the entire group that has supported this project from the beginning.
“For those considering taking this step: you don’t need a huge team. You need a focused one, knowledgeable partners, and a clear business vision.” — Gonzalo Poblete
We thank Gonzalo for sharing his experience. It is an honor to be part of this concrete example of transformation and real operational efficiency.